It is our intention to provide you with the best service possible. We appreciate your time and business. Our Doctors and staff are 100% committed to delivering the highest quality eye care, eye wear, products and services. All frames and sunglasses are FINAL SALE. Due to the custom nature of your order, deposits are non-refundable after work has begun by our laboratory. Frame and lenses are warranted for a year from the purchase date. Frame warranty includes protection from breakage, paint peeling and hinge malfunction. Lens warranty covers coating defects and crazing. Please allow 3 weeks of full-time wear to adapt to your new lenses. If you cannot adapt for any reason to your prescription lenses, they can be remade within 90 days of purchase. We cannot exchange opened or tampered contact lens boxes and vitamins in case there is a change in your prescription. Please contact our office should you have a warranty question or concerns.